Notes from Taiwan, postaday2011 is Difficult When Technology Strikes Back

January 3, 2011

Having no Internet access makes this whole postaday2011 thing rather difficult. However, we just got Internet access restored at Y’s parents’ house in Taiwan.

There is a reason why the Internet stopped working. Yesterday, Y and I wanted to clean up the computer desk by the front door of their house and we wanted to throw out an old ethernet cable that snaked from the first floor to her second floor bedroom. The ethernet cable was problematic to remove, because her parents had telephone work done in the house since Y was here last. The telephone installers took it upon themselves to zip tie Y’s self-installed ethernet cable to every fixture, plant, and other impediment to easy removal. Luckily, I had my Gerber tool with me, so I hacked and slashed my way to getting the cable removed.

Next, we had to clean around the computer desk area. This is by the front door of the house where they pull their car inside the front business area of the house. It is more dusty here, and there were many ethernet cables, loose power cords, and power bricks that led to nothing. There was also an extra power strip supporting these vampiric go-to-nothing power cords. I began pulling things out that weren’t needed, but apparently, I made a mistake by switching the ADSL modem’s power brick with another. Unfortunately, it was so close in size, power connector, and power output that the wrong power brick permitted the ADSL modem to turn on without alarm and indicate everything was normal except no link to the wide area network over the telephone line. We did successfully clean up the computer area, but we have been without Internet access since then.

We called Ba’s Internet service provider Hinet, and they sent out a repair technician this morning. He was very friendly and quickly discovered the problem after eliminating the line as an issue. He installed a new ADSL modem, and took the old one away with the wrong power brick. After he left, I hooked up our Netgear wireless router so that we could get back online with our iPhones and iPads. All is well again.

I find it hard to believe that a power brick incompatibability would cause the problem that the technician described. Also, I find it hard to believe that I would carelessly swap power bricks. However, I was covered in black, grimy dust (the humidity here turns dust into a thin mortar-like substance), so I could have slipped up while I was rewiring everything under the table. So, it may not really be the technology’s fault–just human error.


Supreme Court Heard Arguments on JPL Case Today, Questions of Administration’s Commitment to Privacy

October 5, 2010

Dennis V. Byrnes wrote a very good summary of his and the other JPL plaintiffs’s position regarding their case against the US government and CalTech for what they see as NASA’s unconstitutional background check policy that took effect during the last Bush administration. You can read it here on the LA Times, and you can read about the long and winding path to the Supreme Court here on their official website.

This seems to be another case of campaign promises broken by President Obama–an alarming problem in the technology sector for a number of reasons including his administration’s defending and attempting to maintain the Bush-era NSA wiretapping of Internet traffic, ACTA support,  appointments of media industry insiders to key positions, and only modest restrictions placed on the President’s Internet “kill switch.” The current administration seems to have as many or more state secrets than the Bush administration. Instead of restraining or eliminating some of President Bush’s greatest affronts to personal privacy, he has authorized his administration to actively erode personal privacy in favor of maintaining the previous administration’s status quo.

I believe that President Obama and his administration are doing the best that they can with the current situation in our country and the world, but there are seriously alarming problems with some of their policies including those specifically not addressed in briefings or by the established news media. I  wish Mr. Byrnes and his colleagues the best of luck with their law suit, and I hope for the best for the rest of us as the democratic potential of the Internet, at least within the US (and without due in part to ACTA), is threatened by someone I and others thought would be one of its champions. However, there are greater threats to the possibilities of the Internet on all sides of the political and ideological spectrum. It is important for those of us who follow these things to get the word out, because it is our interests and rights, not those of corporations and the government–the recent Supreme Court ruling on campaign finance and the Gore v. Bush case demonstrates how disconnected the electorate is from the establishment and maintenance of power–that deserve preservation. These issues may seem to some to be divorced from their everyday lives, but the continuing integration of cyberspace into daily life means that we have to secure our rights within that place as surely as we would beyond the reach of the keyboard. President Obama has done many good things during his presidency so far; I only hope that he will reconsider some of his administration’s policies regarding privacy in the workplace and online. With the continuing growth of the Internet, this could be one of his best legacies.


Good Support Experience with Time Warner Cable

September 26, 2010

This morning, I woke up bright and early at 7:00am, because I had scheduled a TimeWarner Cable on-site service call.

A few weeks ago, Y and I began to notice slow Internet throughput especially during the evenings after a widespread outage in the Kent and Ravenna areas. This made watching streaming video on YouTube or Netflix nearly impossible or at best extremely frustrating as videos would start and stop intermittently.

I posted a comment on Twitter regarding this about a week ago, and I was quickly connected by the @TWCableHelp Twitter account for more info. This carried over into an exchange with their support desk by email in which I conducted ping and traceroute tests for a variety of websites. These didn’t indicate a single bad hop within or beyond the Road Runner network, so they called us (yes, they called us rather than me having to call them–5 stars for reaching out to this customer) for more tests that they conducted on their end while I ran tests on my end using SpeedTest.net. As I had noticed on my own, SpeedTest.net verified the wildly fluctuating throughput and its extreme occasional lows (~0.75Mb/s). The support representative decided an on-site call might yield results, so we scheduled a time for this morning.

I was partially dreading this early morning meeting after having a migraine all day yesterday that kept me in bed most of the day. However, I got a good night’s sleep, and I felt back to normal when I woke up at 7:00 (partially thanks to Miao Miao investigating some newspapers).

This morning, Time Warner technician Mike called around 8:45 to let me know that he was on the way over to Y’s and my house. When he arrived, I showed him our setup, and the tests that I had run this morning with my MacBook directly connected to the cable modem. The fluctuations were evident even early in the morning. He was very friendly and informative–explaining his tests as he ran them on our cable line. Unfortunately, his tests didn’t indicate a problem with the frequencies involved in Time Warner Road Runner Internet service-only (we don’t have cable TV–I built an aerial for TV reception) over our line. However, he wanted to look at our exterior cable line to check for any problems.

He noticed that the line running from outside into the room with the cable modem had a 90 degree kink in it. Concerned about this, he replaced that line so that it wouldn’t have such a pronounced bend. He hooked everything back up and verified that the connection was working again. Mike did tell me that he had hoped that it was a frequency filter on the line that was out of date following a change to the different frequencies used by Time Warner cable TV and Road Runner Internet service. His tests however didn’t indicate that this was the case. He hoped that the line replacement would improve things, but he left open the possibility that the problem could be at the local trunk if it was a traffic issue. That would be a problem that would have to be resolved by the Road Runner network engineers.

I will continue to chart our connection speeds and service, and if it continues to run slow and fluctuate, I will contact Time Warner again. Considering their very positive response to this issue so far, I would expect them to eventually correct the problem if Mike’s work today didn’t completely resolve it.


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