Priscilla at Apple Got Me Listening to Daft Punk Again

As I reported a few weeks ago here, my iPad deep sixed almost as soon as I had touched down in Taiwan. As a result, I lost a six page movie review that I had written in Apple’s Pages app, and I lost the Tron: Legacy soundtrack, which I had purchased on my iPad while in Brunswick, Georgia. Y and I had left our MacBooks back in Ohio so that we could travel lighter, but this meant that I never had a chance to backup my purchase made on the iPad. Besides having all of the fun things and work stuff that I had packed on my iPad before leaving Ohio disappear, I was more than miffed that I was out a whole album of tunes that I happened to like. According to Apple’s written policy, I didn’t think I would get the soundtrack back.

However, I was thinking last night that I should see what kind of contact form iTunes provided for customers. Going through the steps it provided, I was able to send an email message to iTunes customer service about the lost album.

Today, I received a friendly email from Priscilla at iTunes customer service. She understood my problem and setup my account to automatically download the album again in iTunes. This worked flawlessly.

Now, I am listening to Daft Punk and imagining that I am on The Grid.

Published by

Jason W. Ellis

I am an Associate Professor of English at the New York City College of Technology, CUNY whose teaching includes composition and technical communication, and research focuses on science fiction, neuroscience, and digital technology. Also, I direct the B.S. in Professional and Technical Writing Program and coordinate the City Tech Science Fiction Collection, which holds more than 600 linear feet of magazines, anthologies, novels, and research publications.